Privacy Policy

Introduction

This Privacy Policy outlines how Rocking Royal Designs ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website.

Effective Date: 7 August 2025
Website: www.rockingroyal.co.za 

1. Introduction 
Welcome to Rocking Royal Designs ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us. By using this website, you agree to the practices described in this policy. 

2. Information We Collect 
We collect personal information when you:
- Place an order
- Register for an account
- Subscribe to our newsletter
- Contact us via forms or email
- Browse our site
Personal data collected may include: 
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (processed securely via third-party providers)
- IP Address & Device Information
- Purchase History
   
3. How We Use Your Information 
We use the data we collect to: 
- Process and fulfill orders
- Provide customer service and support
- Send transactional and marketing emails (with consent)
- Improve user experience and website performance
- Detect and prevent fraud
- Comply with legal obligations
   
4. Sharing Your Information 
We never sell your personal data. Your information may be shared only with: 
- Payment gateways (e.g., PayFast, PayPal) for secure payment processing
- Shipping providers to deliver your orders
- Service providers who help us manage this website and its features (e.g., email platforms, CRM)
- Legal authorities when required by law or to protect our rights
- All third parties are required to keep your data secure and only process it as instructed by us. 

5. Cookies and Tracking Technologies 
We use cookies and similar technologies to improve your browsing experience. These may collect anonymized data such as: 
- Site preferences
- Shopping cart contents
- Pages visited
- Device/browser information
- You may adjust cookie settings via your browser preferences at any time. 

6. Email Marketing and Communications 
By signing up for our newsletter or placing an order, you may receive marketing or transactional emails. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails. We respect your communication preferences. 

7. Data Retention 
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for accounting, legal, and customer service purposes. 

8. Data Security 
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption. 

9. Your Rights 
As a user under South African law (POPIA) and international standards (e.g., GDPR if applicable), you have the right to: Access the personal data we hold about you.
- Correct or update your information
- Request deletion of your data
- Object to processing for marketing purposes
- Lodge a complaint with the Information Regulator of South Africa
You can exercise your rights by contacting us at info@rockingroyal.co.za. 

10. Children’s Privacy Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. 

11. Changes to This Policy We may update this Privacy Policy from time to time. All updates will be posted on this page with the effective date noted above. Continued use of the site means you accept the changes. 

12. Contact Us If you have questions or concerns about this Privacy Policy or how your data is handled, please contact: 
Email: info@rockingroyal.co.za